FAQ

50% deposit payment have to be made first.

Remaining balance payment upon receipt of goods.

For Corporate Companies, we accept Purchase Order Invoices.

We also accept payment from Government Institution through GeBiz or E-invoice.

For Silkscreen Printing, you may choose a pantone colour code of your preference. Do take note colour variation on computer screen may differ from end result printing colour. This is due to the difference in brightness and contrast settings for each screen.

For Heat Transfer Vinyl, please contact our staff for more information on the colours. Colours are subjected to availability.

In terms of ranking

1) Dye Sublimation

2) Embroidery

3) Silkscreen Printing

4) Digital Heat Transfer / Vinyl Transfer Printing

Vinyl & Digital Heat Transfer , Direct To Film DTF printed apparels

Best for hand wash. Always turn it inside out. DO NOT tumble dry, soak, wash with warm water or use any heat element in the washing machine. AVOID use of softener and bleach. Hang to dry immediately after wash.

Dye Sublimation, Embroidery, Silkscreen printed apparels

You may wash normally. They last over thousands of washes or as long as the lifetime of the apparel. However, for even longer durability, you may follow the care tip above.

Yes. However, it is required that we first check if the material is able to be printed on. Please Check out our Printing Methods.

Depending on which type of apparels, we do have apparels that offer kids sizes and adult plus sizes

For adult plus sizes such as 5XL and 7XL, there are additional charges
Eg. 5XL $3.00 more each, 7XL $5.00 more each

Yes, only one physical sample is provided for orders of 1000 pieces and above. For fewer orders, TJG Print will provide a copy of digital artwork before order confirmation. TJG welcome customers to view sample materials or apparel we have at our office.

Generally, white shirts are sheer and translucent. We advise customers who are concerned about the sheerness of white shirts to swap to darker coloured shirts or view sample materials at our office. Please ensure you address any questions or issues regarding white shirt orders beforehand. We will not be held responsible once orders are processed.

We do not provide this service unless requested upon. TJG Print aims to play a part in conserving the environment. We strongly discourage the usage of plastic. Everyone have a role to play in saving our Mother Earth.

We are not responsible for apparel inconsistencies related to shade of colour, sizes and quality. As garments are produced in large different batches, one batch may differ from another.

Upon receipt of goods, we only allow a maximum of 2 days to sound off for any defects. If a request for reprint is met by TJG Print, the customer must return the defected goods in the original condition at our location.

Following conditions:

1) Manufacturing defects (Eg.Holes)
2) Printing Error due to our negligence
3) Wrong Apparel / Size / Colour (Proof of original purchase to be shown)

We will not be held responsible for any conditions :

1) Wrong Apparel / Size / Colour due to Customer’s negligence
2) Change of mind
3) Tone / Shade of Apparel colour are different
4) Printing Colour, Apparel Material or Quality not to customer’s expectation
5) Apparel with slight imperfections (eg. Excess threads or loose threads) are not deem as defect
6) Wear & Tear due to customer’s negligence

Generally, repeat orders pricing follows :

1-4 pieces ($3 more each)
5-9 pieces ($2 more each)

For quantities of above 10 pricing, will be quoted accordingly

*Design are only kept for 1 months*

Please contact us to know the exact charges.
Pricing are subjected to changes.

We will not refund regardless.

Please specify and provide fonts for your respective designs. For customise names or numbers, please do not select fonts that are cracked, sketchy, faded or too thin. It is the customer’s responsibility to check and choose the correct font (Eg. Upper casing / Lower casing) ; Some font comes only in uppercasing. TJG Print will follow accordingly to the customize list provided and will not be held responsible for any error.

Digital artwork will be submitted for customer approval. It is the customer’s responsibility to verify that all information and details are correct. This includes checking for spelling, artwork dimensions and design. No further amendments can be made after confirmation of artwork proposal. TJG Print will not be held liable for any cost associated with reprinting or setting up new design.

If no specific pantone colour is requested for, TJG Print will match best according to our expertise with the design provided by customer. Please note that printing colour may vary +/-10% from end result due to difference in computer screen brightness & contrast. We will not be liable for any differences in expectation or outcome of the printed goods.

Please note that apparel colour catalogue may vary +/-10% from end result due to difference in computer screen brightness & contrast. If apparel colour is of highest concern, we advise to view samples first. We will not be liable for any differences in expectation or outcome of the printed goods.

Logo Size (9cm x 7cm)
A4 Size (28cm x 20cm) ; Portrait or Landscape
A3 Size (38cm x 28cm) ; Portrait ONLY

Generally, TJG Print will adjust the design dimension to the biggest possible unless requested upon.

All designs are printed in the same size dimension throughout all T-shirt sizes.